For all support inquiries and requests, please email us at email@example.com.
We are committed to providing top-notch customer service and support to all our clients. Our Service Level Agreement (SLA) sets the expectations for response and resolution times so you know what to expect when you reach out to our support team.
First Reply Time: 12 Hours (Workdays)
When you submit a support ticket or make an inquiry, our team aims to send you a first reply within 12 hours. It’s important to note that this time frame applies to workdays only. If you submit a ticket over the weekend or on a holiday, the clock will start on the next available workday.
Resolution Time: 2 Weeks or 112 Hours (Workdays)
After we’ve acknowledged your issue, we commit to resolving it within 2 weeks, equivalent to 14 workdays or 112 working hours. Like the first reply time, this time frame applies to workdays, which means weekends and holidays are excluded. We strive to solve the issue as swiftly as possible within this time period, leveraging our expertise to deliver the best solution for your needs.
By adhering to this SLA, we aim to maintain a high level of service while keeping you informed every step of the way. We appreciate your business and are here to assist you with any issues or questions you may have.